Frequently Asked Questions

Shipping & Delivery

Q: How long does delivery take?
A: We deliver within 2-3 business days across Dhaka and 5-7 days for other areas.

Q: Is packaging discreet?
A: Yes! All orders come in unmarked, discreet packaging for your privacy.

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unopened, unused items.

Q: How do I process a return?
A: Contact our support team with your order number and reason for return.

Q: What payment methods do you accept?
A: We accept credit cards, debit cards, bKash, Nagad, and Rocket.

Q: Is my payment secure?
A: Yes, we use SSL encryption and PCI DSS compliant payment gateways.